• Windows    4 mins read
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How to Fix Unable to Connect to the Selected Network in Windows

Ever wonders how can you fix unable to connect to the selected network in Windows? Here is how.



One of my users come to my office earlier this morning mentioning that his laptop was not be able to connect to our WiFi network and he was kept getting the following error message:

Windows is Unable to Connect to the Selected Network

In order to resolve this do the following:

Release and Renew IP Address

You can try to release and renew the TCP/IP in case it’s simply a problem with the IP address. You can do this in one of two ways. You can try to simply restart the computer or you can run a few commands from the command prompt.

Click the Start Menu, type “CMD” (without quotation marks) in the search bar and click cmd.exe under the program section. Next type in the following commands:

ipconfig /release
ipconfig /renew

then reboot your machine and try to reconnect.

netsh

You can try to reset TCP/IP by using the NetShell utility.

Click the Start Menu, type “CMD” (without quotation marks) in the search bar and click cmd.exe under the program section. Next type in the following commands:

netsh winsock reset
netsh int ip reset

then reboot your machine and try to reconnect.

Restart Wireless Router or Access Point

Restart the Wireless Router/Access point, if you can access it. If you’re trying to connect to a hotspot at an airport, for example, then you obviously won’t be able to do so. Otherwise, go ahead and turn off the router completely and then wait about 30 seconds and turn it back on. Wireless routers are notorious for having all kinds of strange connection issues and most of the time the problem can be fixed by simply restarting.

Disable Security on Wireless Router

Depending on what kind of wireless card you have and the security settings for the wireless router, it could be that you simply cannot connect because the security encryption on the router is too advanced and your network card does not support it.

In order to test this, try to turn off or disable the security on the wireless router temporarily to see if you are able to connect. You’ll have to log into your router and go to the wireless settings page and choose either None or Disable.

If you are able to connect, then it’s basically a problem with the security settings. You may have to upgrade the drivers on your network card or you may even have to upgrade to your OS to the latest service pack.

Update Network Card Drivers

If the problem still occurs you could try to upgrade the drivers for your network card. The latest drivers may support the higher encryption on the wireless router and therefore allow you to connect. Even if you bought a computer recently, it’s always a good idea to go directly to the network card manufacturer’s website and download the latest driver from there. You can find the exact model of your network card by going to Start\Control Panel\System and clicking on Device Manager in the left menu.

Expand Network adapters and you’ll get a list of all the network adapters on the computer. It should have the company and the model number in the list itself. Make sure you install the correct version depending on what operation system you are running.

Turn on Network Discovery

Network Discovery lets Windows talk and connect to other computers and network devices. To make sure it’s turned on, go to Start\Control Panel\Network and Sharing Center and click on Change advanced sharing settings in the left menu.

Now make sure that the radio button for Turn on network discovery is selected.

If it was turned off for any reason, that could have been causing the issue where you could not connect to a wireless network or even an issue where you could not see the wireless network at all in the list.

Disable or Uninstall Security Software

To disable or even uninstall the security software especially if it is McAfee Internet Security or Symantec Endpoint Protection or some other security software. If you can uninstall it and seeing if that fixes the issue.

Other programs to consider to uninstall is Microsoft Security Essentials and any kind of anti-virus software. If you find that was the problem, try a different product or try to reinstall it.

Network Troubleshooter

Windows has a troubleshooting tool in Windows 7 and onwards that can possibly fix your problem too. It’s called the Network Troubleshooter and you can access it by right-clicking on the wireless icon in your task bar and choosing “Troubleshoot Problems”.

A dialog will pop up and try to detect any network problems.

Please leave your comments below with your thoughts or alternative suggestions.

Nik

Experienced IT Consultant working and living in the UK. In early years he was born and raised up in Greece and been to the UK since studies. He is passionate with technology, gadgets and computers, he really likes the internet and IT in general.

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